Terms and Conditions

The Terms and Conditions along with the Privacy Policy form an agreement regulating our relationship with regard to the use of FASTNET By entering this website you are consenting to the terms of our information privacy policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.

You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. FASTNET may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of a Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.


"Agreement" means the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals of FASTNET. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced. Portal / Site” means the FASTNET platform owned and operated by UDUPI FASTNET PVT LTD. “User/You” means and includes any Customer / Users / You (the person or any legal entity) who uses the services offered by FASTNET through its Portal. The agreement between you and FASTNET is subject to the following terms and conditions.

The User agrees to use the services provided by FASTNET, its affiliates, consultants and contracted companies, for lawful purposes only.

Registration: The Registered User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's under ID and Password for any purpose whatsoever regardless of any authorization from such party.

The User agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any

The User agrees to provide authentic and true information. FASTNET reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), FASTNET has the right in its sole discretion to reject the registration and debar the User from using its services without prior intimation whatsoever.


To seek and/or verify the particulars including financial information provided by the customer, either by itself or from independent sources;

To reject any CAF(Customer Application Form), in case the particulars provided therein are incomplete, incorrect or for any other legally just and valid reason. The information provided by the customer / gathered by FASTNET shall become FASTNET’s property even if SAF is rejected and FASTNET may use the said any lawful purpose, subject to the applicable laws and regulations.

To amend the present Terms and conditions for the proper provisioning of services or to comply with the applicable laws and regulations.


"Services will be provided within a reasonable time, on receipt of duly completed CAF(Customer Application Form), FASTNET will use all reasonable endeavors to provide and maintain services during the subscription period. FASTNET has the right to predetermine, prefix or re-fix the credit limit for the usage of Services availed by the customer based on its internal credit rating. In the event of exceeding of the credit limit, the Customer shall be liable to make interim payment forth with for the services availed including rentals failing which FASTNET reserves the right to totally or partially disconnect/suspend the services. Quality, functionally and/or availability of the services, may be affected and FASTNET, without any liability, whatsoever, is entitled to refuse, limit, suspend, vary or disconnect the services at anytime, for any reasonable causes, including, but not limited, to the following:

Any/all applicable rules, regulations, orders directions, notifications, license agreement conditions etc, issued by the Government/ Telecom regulatory authority of india (TRAI) etc.

Any discrepancy in particular(s) provided by the Customer.

If the customer is in default (including past defaults) in making payment for the Services.

During technical failure, modification, up-gradation, variation, relocation, repair and/or maintenance of the systems/ equipments.

To combat potential fraud, sabotage willful destruction, national security or for any other force majeure reasons etc.

Transmission limitations caused by topographical, geographical, atmospheric, hydrological and/or mechanical or electronic constraints/limitations and/or availability of suitable cell sites.

If service are used in violation of any law, rule/regulation.

Interconnection failure between FASTNET and other service provider(s).

Any other reason, which is found to be reasonable by FASTNET warranting limiting/ suspension/ disconnection of Services.


FASTNET shall bill the customer as per the billing cycle which shall run on a frequency as may be decided by FASTNET from time to time. Taxes shall be as per applicable law.

Customer shall pay the subscription amount in advance as these are prepaid services.

No mandotory for payments are to be made in cash. A/c payee crossed cheque or a bank’s demand draft is acceptable.

FASTNET, in accordance with TRAI guidelines/rules/regulations is entitles to charge, vary, add, withdraw any services and/or to vary Tariff on these services and/or make any Service chargeable which is not initially or at any stage liable for balance, if any.

To combat potential fraud, sabotage willful destruction, national security or for any other force majeure reasons etc.

Upon delay/non-payment of bills beyond the due date or non-deposit of charge, or any increase thereof,FASTNET reserves the right to totally or partially disconnect the Services of such customer. For restoring the Services, the Customer shall have to apply for restoration Charges.

FASTNET will not be liable for the Customer equipment being faulty / incompatible beyond 3 months after new device installed; Customer must pay all dues in full, without any deduction, set-off or withholding.

FUP means, Fair usage policy. FUP will be equally calculated on uploads and downloads.

Installation Charges will be applicable and May vary on Area and Operator wise.